Return & Refund Policy

Last Updated: August 27, 2026

At The Print Bestie, many of our products are custom-made specifically for you. Because of the personalized nature of our products, returns and refunds work a little differently than they would at a traditional retail store.

Please review your order and artwork carefully before submitting your order.

DTF Gang Sheets — Final Sale

All DTF gang sheet orders are final sale.

Because gang sheets are custom printed using the artwork you provide, we cannot accept returns, exchanges, or cancellations once your order has entered production.

By uploading artwork and submitting your order, you acknowledge and agree that:

• You own the artwork or have the appropriate permission, license, or rights to reproduce and print it.
• Your artwork is in its final, print-ready form.
• You have reviewed your artwork for spelling, sizing, placement, resolution, transparency, colors, backgrounds, and overall accuracy.
• The artwork you submit is the artwork you are authorizing The Print Bestie to print.
• You accept responsibility for the quality and content of the submitted artwork.

The Print Bestie is not responsible for errors contained within customer-submitted artwork, including spelling errors, incorrect dimensions, unwanted backgrounds, low-resolution or pixelated images, incorrect colors, improperly prepared transparency, or other artwork-related issues.

Artwork Quality

We print the files that are submitted to us. Submitting an order does not include artwork review, editing, background removal, color correction, vectorization, or design services unless those services are purchased or specifically agreed upon separately.

For the best results, artwork should be submitted at the appropriate size, with a transparent background when required, and at a high enough resolution for quality printing.

If we happen to notice an obvious issue before printing, we may contact you as a courtesy, but The Print Bestie is not responsible for identifying or correcting artwork problems before production.

Need help getting your artwork print-ready? Artwork assistance is available separately — just reach out before placing your print order.

Artwork Rights & Copyright

By uploading or submitting artwork to The Print Bestie, you represent that you own the artwork or have obtained all necessary rights, licenses, or permissions required to reproduce it.

You agree that you are solely responsible for ensuring your submitted artwork does not violate another party's copyright, trademark, intellectual property, or other rights.

The Print Bestie reserves the right to decline or cancel an order if we believe the submitted artwork may violate applicable laws or intellectual property rights.

Color Variations

Please keep in mind that colors displayed on phones, tablets, computer monitors, and other screens may vary from the final printed product.

DTF printing uses CMYK-based printing processes, while most screens display colors using RGB. Because of this, an exact screen-to-print color match cannot be guaranteed.

Minor color variations are not considered a printing defect and are not eligible for a refund or reprint.

Custom & Personalized Products

Custom apparel, printed products, embroidered items, personalized products, invitations, business materials, and other made-to-order items are generally final sale once production has begun.

Please carefully review any proofs, names, dates, sizes, quantities, colors, spelling, and other customization details before approving your order.

Approval of a proof means you are approving the item for production as shown.

Production Errors or Defective Items

Okay Bestie — this part is on us. 💕

If we make a production error or your product arrives with a manufacturing or printing defect caused by The Print Bestie, please contact us within 7 days of delivery or pickup.

Please include:

• Your name
• Your order number
• A description of the issue
• Clear photos showing the problem

If we determine that the issue was caused by a production error on our part, we will work with you to make it right. Depending on the situation, this may include a replacement, reprint, store credit, or refund.

We may require the original product to be returned before issuing a replacement or refund.

Issues With DTF Transfers After Pressing

Because application involves equipment, temperature, pressure, pressing time, garment materials, and other factors outside of our control, The Print Bestie cannot guarantee transfers that have been improperly applied.

Please follow our recommended pressing instructions and test when appropriate before completing a large production run.

If you believe there is a problem with the transfer itself, stop pressing additional transfers and contact us so we can help troubleshoot the issue.

Cancellations

If you need to cancel or change an order, contact us immediately.

We will do our best to accommodate your request if production has not begun. Once a custom order or DTF gang sheet has entered production, it cannot be canceled, changed, or refunded.

Questions or Order Issues

We're always happy to help!

Please contact:

The Print Bestie
Orders@theprintbestie.com

Include your name, order number, and photos when applicable so we can help resolve the issue as quickly as possible.

Thank you for trusting The Print Bestie with your prints! 💕