Shipping policy
Shipping Policy
Last Updated: August 27, 2026
Hey Bestie! 💕 We know you're excited to get your order, and we're just as excited to make it for you! Below you'll find everything you need to know about processing, shipping, and delivery from The Print Bestie.
Processing Times
Processing time refers to the time it takes us to prepare and produce your order before it is handed over to the shipping carrier.
Because many of our products are printed or created specifically for you, processing times may vary depending on the product, order size, and current order volume.
Any turnaround time listed on our website refers to production/processing time and does not include shipping transit time unless specifically stated otherwise.
If your order contains multiple products, your order may be held until all items are ready to ship together.
Shipping & Delivery
Shipping options and estimated delivery times are displayed at checkout when available.
Once your order has been transferred to the shipping carrier, delivery times are controlled by the carrier. Estimated delivery dates are estimates and are not guaranteed unless the selected shipping service specifically includes a delivery guarantee.
Carrier delays caused by weather, holidays, service disruptions, high shipping volume, or other circumstances outside of our control may occur.
The Print Bestie is not responsible for carrier delays once an order has been shipped.
Tracking Your Order
When your order ships, tracking information will be sent to the email address or contact information provided with your order.
Please allow time for tracking information to update after your shipping label is created. A tracking number may be generated before the carrier physically scans and accepts the package.
Please Double-Check Your Shipping Address
Bestie, give that address one last look before hitting checkout! 💕
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, please contact us as soon as possible. We will do our best to update the address if your order has not yet shipped, but we cannot guarantee changes once processing or shipping has begun.
The Print Bestie is not responsible for packages delivered to an incorrect address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order shipped again.
Lost, Stolen, or Missing Packages
Once a package has been accepted by the shipping carrier, it is in the carrier's possession.
If your tracking information shows that your package is still in transit but appears delayed, please contact the shipping carrier using your tracking number for the most current information.
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other safe delivery areas.
- Check with household members or neighbors who may have accepted the package.
- Contact the shipping carrier regarding the delivery.
- Contact us if you still need assistance.
We are happy to help however we can, but The Print Bestie cannot guarantee replacement or reimbursement for packages that the carrier has confirmed as successfully delivered.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Please keep the original packaging and provide clear photos of:
- The shipping box or mailer
- The shipping label
- Any visible damage to the packaging
- The damaged product(s)
These photos may be necessary for us to determine the best next step or submit a claim with the shipping carrier.
Rush Orders & Shipping Upgrades
Choosing expedited shipping does not automatically expedite production.
If you have a deadline for an event, business order, birthday, holiday, or other time-sensitive project, please contact us before ordering when possible. We'll be happy to let you know whether your timeline is realistic.
While we'll always do our best to help a Bestie in a time crunch, delivery by a specific date cannot be guaranteed unless we have explicitly confirmed it.
Local Pickup
If local pickup is available for your order, you may select that option at checkout when offered.
Please wait until you receive confirmation that your order is ready for pickup before arriving. Production turnaround times still apply to local pickup orders.
Questions About Your Order?
Need help? We're here for you!
For questions regarding your order, shipping, or delivery, contact:
The Print Bestie
Orders@theprintbestie.com
Please include your name and order number so we can help you as quickly as possible.
Thank you for choosing The Print Bestie and trusting us to bring your ideas to life. 💕
