Terms of Service

Last Updated: August 27, 2026

Welcome to The Print Bestie! These Terms of Service ("Terms") govern your use of our website and your purchase of products or services from The Print Bestie.

By visiting our website, placing an order, uploading artwork, purchasing a product or service, or otherwise using our services, you agree to these Terms.

Please read them carefully before placing an order.

1. About The Print Bestie

The Print Bestie provides custom printing and creative services, which may include DTF transfers, gang sheets, custom apparel, embroidery, printed materials, artwork assistance, and other custom or personalized products.

Because many of our products are created specifically for each customer, additional policies regarding artwork, production, returns, and refunds apply.

2. Orders

By placing an order with The Print Bestie, you agree that all information you provide is complete and accurate.

It is your responsibility to review your order before submitting it, including:

• Products and quantities
• Sizes and dimensions
• Garment sizes and colors
• Shipping information
• Personalization
• Artwork
• Spelling, names, dates, and other custom information

Once an order has entered production, changes or cancellations may not be possible.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases of suspected fraud, pricing or website errors, unavailable products, inappropriate content, or potential intellectual property violations.

3. DTF Gang Sheets

All DTF gang sheet sales are final once the order has entered production.

Customers are responsible for ensuring their gang sheets and individual designs are correctly sized, arranged, and prepared before submitting an order.

The Print Bestie prints the artwork submitted by the customer. Unless artwork services have been purchased separately, submitting an order does not include artwork editing, resizing, background removal, vectorization, spelling review, color correction, or print-readiness review.

If we notice an obvious artwork issue, we may contact you as a courtesy. However, we are not responsible for identifying errors before printing.

4. Customer-Submitted Artwork

By uploading, emailing, submitting, or otherwise providing artwork to The Print Bestie, you confirm that:

• You own the artwork or have the necessary license, authorization, or permission to reproduce it.
• You have the legal right to have the artwork printed or reproduced.
• Your artwork does not knowingly violate another person's copyright, trademark, intellectual property, privacy, or other legal rights.
• Your artwork is in its final, print-ready form unless you have separately purchased artwork assistance.
• You have reviewed your artwork for accuracy before submitting your order.

Uploading your artwork and submitting your order constitutes your acknowledgment that you have the necessary rights to reproduce the artwork and that the submitted file is your approved, final artwork for printing.

The Print Bestie is not responsible for determining ownership of customer-submitted artwork or independently verifying licenses or permissions.

We reserve the right to refuse to reproduce artwork when we reasonably believe doing so may violate applicable law or another party's rights.

5. Intellectual Property Claims

If a third party makes a claim relating to artwork you submitted, you agree that you are responsible for the rights and permissions associated with that artwork.

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Print Bestie and its owners, employees, contractors, and representatives from claims, damages, liabilities, or reasonable expenses resulting from your unauthorized use or reproduction of third-party intellectual property.

6. Print-Ready Artwork

Customers are responsible for providing artwork suitable for the product being ordered.

Artwork should be submitted at the correct dimensions and resolution and should include a transparent background when appropriate.

Low-resolution, pixelated, blurry, incorrectly sized, improperly formatted, or otherwise unsuitable artwork may affect the finished product.

The Print Bestie is not responsible for quality issues resulting from the quality or preparation of customer-provided artwork.

Artwork preparation or correction services may be available for an additional fee.

7. Colors

Colors displayed on phones, monitors, tablets, and other digital screens may differ from printed colors.

Screens typically display colors using RGB, while many printing processes use CMYK or other print color systems. Differences in screens, materials, inks, garments, lighting, and printing processes can result in color variations.

We cannot guarantee an exact color match between what you see on your screen and the finished printed product unless a specific color-matching service has been expressly agreed upon.

Reasonable color variations are not considered defects.

8. DTF Transfer Application

Customers are responsible for properly applying DTF transfers.

Application results may be affected by factors including:

• Heat press temperature
• Pressure
• Pressing time
• Equipment calibration
• Garment material
• Coatings or treatments on the garment
• Application technique

Recommended pressing instructions are provided as guidance and may require adjustment depending on your equipment and materials.

If you believe there is a problem with your transfers, stop pressing the remaining transfers and contact us before continuing.

The Print Bestie is not responsible for damage caused by improper application or equipment settings.

9. Custom Apparel & Personalized Products

Custom apparel, embroidered items, personalized products, printed materials, and other made-to-order products may not be eligible for return or exchange unless there is a verified production error or defect.

Customers are responsible for reviewing sizing information and customization details before ordering.

10. Proofs & Approvals

When a digital or physical proof is provided, it is the customer's responsibility to carefully review the proof before approving production.

Approval indicates acceptance of the design as shown, including spelling, placement, sizing, dates, names, colors, and other design elements.

The Print Bestie is not responsible for errors that were present in a customer-approved proof.

11. Artwork & Design Services

Artwork services may include services such as background removal, artwork cleanup, vectorization, resizing, file preparation, or design creation.

Pricing may vary depending on the complexity and time required.

Purchasing artwork services does not automatically transfer ownership of third-party fonts, stock images, licensed graphics, trademarks, or other intellectual property incorporated into a design.

Any ownership or usage rights for original artwork created specifically by The Print Bestie will be determined by the terms communicated for that particular project.

12. Turnaround Times

Production and turnaround times provided on our website are estimates unless specifically stated otherwise.

Turnaround time generally begins once we have received everything required to produce your order, including payment, artwork, information, and proof approval when applicable.

Large orders, custom projects, equipment issues, supply interruptions, holidays, severe weather, unusually high order volume, or other circumstances may affect production times.

We will make reasonable efforts to complete orders within the estimated timeframe but cannot guarantee every production estimate.

13. Shipping

Shipping transit time is separate from production time unless specifically stated otherwise.

Once an order has been transferred to a shipping carrier, carrier delays may be outside The Print Bestie's control.

Customers are responsible for providing an accurate and complete shipping address.

Additional information regarding shipping, lost packages, damaged shipments, and delivery is available in our Shipping Policy.

14. Returns, Refunds & Reprints

Because many of our products are custom-made, eligibility for returns, refunds, exchanges, and reprints is limited.

DTF gang sheets are final sale once they have entered production.

If you believe The Print Bestie made a production error, please contact us promptly with your order number and clear photos of the issue.

Additional information is available in our Return & Refund Policy.

15. Pricing & Payment

Prices are listed in U.S. dollars unless otherwise indicated.

Payment is due according to the terms presented at checkout or provided in your invoice.

We reserve the right to change our pricing, products, promotions, and services at any time.

If an obvious pricing, typographical, or technical error occurs on our website, we reserve the right to correct the error and, when appropriate, cancel and refund an affected order rather than fulfill it at an unintended price.

16. Promotions & Discount Codes

Promotions, sales, and discount codes may be subject to additional conditions, including expiration dates, minimum purchases, product exclusions, or usage limits.

Unless specifically stated otherwise, discounts cannot be combined.

We reserve the right to modify or discontinue promotions as permitted by law.

17. Website Use

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You may not attempt to interfere with the operation or security of our website, misuse our services, submit malicious software, or use our website in a way that violates applicable law.

18. The Print Bestie Intellectual Property

Unless otherwise stated, The Print Bestie branding, logos, website graphics, original photographs, website copy, and original designs created for our business are owned by or licensed to The Print Bestie.

They may not be copied, reproduced, sold, distributed, or used commercially without permission.

19. Limitation of Liability

To the fullest extent permitted by applicable law, The Print Bestie will not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.

Where permitted by law, our total liability relating to a particular order will not exceed the amount paid to The Print Bestie for the product or service giving rise to the claim.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

20. Force Majeure

The Print Bestie will not be responsible for delays or failure to perform caused by circumstances reasonably outside our control, including severe weather, natural disasters, carrier interruptions, utility outages, equipment failures, supply-chain disruptions, government actions, or similar events.

We will make reasonable efforts to communicate significant delays and complete affected orders as soon as reasonably possible.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, or legal requirements.

The version posted on our website at the time of your order will generally apply to that transaction.

22. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles, except where applicable law requires otherwise.

23. Contact Us

Questions about these Terms or an order can be sent to:

The Print Bestie
Orders@theprintbestie.com

Thank you for choosing The Print Bestie. We appreciate you trusting us to help bring your ideas to life. 💕